Order Fulfillment Policy

1. General information

This Order Fulfillment Policy explains how Kitchen Range Cook processes, prepares, and delivers customer orders placed through our website kitchenrangecook.com.

By placing an order with us, you agree to the terms described on this page, together with our Shipping Policy, Refund & Return Policy, and Terms & Conditions.

2. Order processing times

  • Orders are usually processed within 1–3 business days after payment is received.
  • Orders placed on weekends or UK public holidays are processed on the next working day.
  • During busy periods (such as sales or holidays), processing times may be slightly longer; we will clearly communicate any significant delays on our website or by email.drip+1

You will receive an order confirmation email once your order has been successfully placed and another notification when it has been dispatched.

3. Order verification

To protect our customers and prevent fraud, Kitchen Range Cook may need to verify certain orders before processing.

Verification may include confirming billing and delivery addresses or requesting additional information from you; if we cannot verify your order, it may be cancelled and refunded.

4. Fulfillment and shipping

  • Once processed, orders are picked, packed, and handed over to our selected delivery partners for shipment.
  • Shipping methods, estimated delivery times, and costs are described in our dedicated Shipping Policy.ecommerce
  • All delivery timeframes are estimates only and may vary due to factors beyond our control (such as courier delays, weather conditions, or customs checks).

We will provide tracking information for your order whenever this service is available for the chosen shipping method.

5. Delivery areas

Kitchen Range Cook currently focuses on serving customers in the United Kingdom; any restrictions or exclusions for certain locations are detailed in our Shipping Policy.

If we are unable to deliver to your address, we will contact you as soon as possible to offer an alternative solution or a full refund.

6. Delivery attempts and failed deliveries

Our delivery partners will attempt to deliver your parcel to the address you provided at checkout

If delivery is not possible (for example, incorrect address, no one available to receive the parcel, or failure to collect from a pickup point), the package may be returned to us; in this case, we may charge additional shipping costs to resend the order or deduct the original shipping costs from any refund.ecommerce

7. Damaged, missing, or incorrect items

Please inspect your order upon delivery and contact us immediately if:

  • Your items are damaged
  • Items are missing
  • You receive the wrong product

To help us resolve the issue quickly, please provide your order number, photos of the packaging and items (if applicable), and a description of the problem.solidbrain+1

Claims for damaged, missing, or incorrect items should be submitted within 7 days of delivery; after this period, we may not be able to offer replacements or refunds.lateshipment+1

8. Customer responsibilities

You are responsible for:

  • Providing complete and accurate shipping and contact details at checkout
  • Tracking your order using the information we provide (where available)
  • Being available to receive the delivery or collecting it from the specified pickup point within the carrier’s

Kitchen Range Cook is not responsible for lost or delayed orders caused by incorrect or incomplete address details provided by the customer.

9. Returns and cancellations

Our Refund & Return Policy explains conditions and timeframes for returning products and receiving refunds or exchanges.

If you wish to cancel your order, please contact us as soon as possible; if the order has not yet been processed or shipped, we will cancel it and issue a refund where applicable, but if it has already been dispatched, you may need to follow the standard returns process.

10. Contact details

If you have any questions about this Order Fulfillment Policy or about a specific order, you can contact us using the details below:

Kitchen Range Cook
5 Church St, Market Harborough LE16 7AA, United Kingdom
Phone: +44 1580 714003
Email: contact@kitchenrangecook.com
Website: kitchenrangecook.com